A Guide to Online Medical Provider Eye Infection Treatment (Doctors, APRN, and Optometrist)

June 14, 2021

Online doctor appointments to treat eye infections are something that many people are unaware of. I decided to guide online eye infection treatments so people can have a better understanding of how it works.

If you have an eye infection, you can call a telehealth service that supports optometry in your area. You will schedule your appointment with an online medical provider and then begin a phone call or video chat about treatment for your eye infection.

Telehealth is an easy and convenient way to get professional care while in the comfort of your own home. If you consider using online doctors to treat an eye infection, you will want to read more about the process. 

How to Treat an Eye Infection with an Online Doctor

Online medical services can treat an eye infection by the use of telehealth. Telehealth visits can be done through either a phone call or video chat. Before you book your online doctor appointment, there are a few things that you will need to know.

Find a Telehealth Service in Your Area

Making an online doctor's appointment has become much more common since the beginning of the Coronavirus pandemic. Staying at home instead of going to a physical location has significantly reduced the spread of the virus. 

However, sometimes there are certain types of doctor visits that cannot happen over the phone. An eye infection may be one of those scenarios. Technology is excellent but cannot always be a substitute for an in-person consultation.

It would help if you found a doctor that offers virtual ophthalmology services in your geographical area. The best way to find out if they offer online services for eye infection treatment is to ask your preferred doctor! You will schedule your appointment and wait for the time and date to come. Sometimes a regular medical provider that offers telehealth services will provide treatment without seeing a specialist. 

Have a Reliable Way of Communication

When meeting with any online medical provider, the most important thing is having consistent internet or cell service. Having reliable connectivity and video is especially true when evaluating a complex area like the eye. 

You must be as thorough as possible when explaining your symptoms and concerns to your virtual provider. This is so that they can have the best understanding of what is happening to your eye. It is difficult for them to do so if your phone call or video chat is cutting in and out.

The best way to receive a reliable connection is to have high-quality wifi or data. If you do not have either, some multiple fast-food chains and stores offer free wifi.

Become Familiar With Local Pharmacies 

Having a pharmacy to utilize will be needed once your provider decides on a medication. If you are experiencing eye irritation or allergies, there is a good chance that your doctor may prescribe you some over-the-counter medicine to help the infection go away. If it is a bacterial infection, you will be prescribed an antibiotic. Many people don't know that you can receive an antibiotic via telehealth. 

Ask around town to see where people like getting their medicine and prescriptions. If you currently have a pharmacy that you are not a fan of, now is an excellent time to find a new one. 

Write Out Your Symptoms

This tip may seem silly, but it can be helpful at the moment. It is easy to forget what is going on if you are experiencing technical troubles or even nervousness from trying something new.

Before you take the doctor's phone call or see them over video chat, write down everything you have been experiencing that you can relate to your eye infection. This will be helpful for both you and the medical professional assessing you.

Why Online Doctors are Beneficial for Eye Infection Treatment

The improvement of technology has been so substantial that the medical field. Many providers are now implementing telehealth into their daily routine. You may be curious as to why telehealth even exists for eye problems in the first place, especially with the eyes being a delicate area. 

As tricky as the eyes can be, eye doctors have found ways to utilize online appointments so that eye infections can be treated over the phone or webcam. Check out some of the benefits doctors have found when it comes to telehealth and eye infections.

Eye Infections Can Make Traveling Difficult

Driving a car can feel like an impossible feat when your eye feels like it is home to a blazing wildfire. WebMD states that "itchy eyes, light sensitivity, and continuous tears in your eyes" are a few of the many symptoms found with eye infections. 

Driving with eye infections can be not only irritating but also dangerous. If the infection is too severe, you may not be capable of having enough vision to drive to your local optometrist. Of course, if it is that severe, you will more than likely need to have an in-person visit, but advice over an online appointment may be wise. 

An online doctor visit also allows you to stay at ease in your home. You can be treating your eye instead of worrying about driving to and from the optometrist. Rest and relaxation are key elements when it comes to healing.

Reduces The Spread of Germs

COVID-19 has made going to doctor appointments very difficult. Many people are fearful of catching or spreading the virus. Because of this, they may avoid a medical setting altogether. Online treatment allows patients to stay and home and feel safe.

Even before the pandemic began, many people did not feel comfortable going to in-person doctor offices because they were scared they would become even sicker. No one has to have these fears if they are curled up on a couch during their appointment!

People With Emergency Eye Problems Can Be Seen Quicker In Person

Eye infections are issues that can require medical attention to an extent, but people may be experiencing other problems that require urgent and immediate care. Not all eye infections call for an emergency visit. 

The online treatment leaves more seats in the waiting room open to evaluating eye emergencies faster. In addition, telehealth allows patients to be helped much quicker, both in-person and online, which gives you extra opportunities to find an appointment time that works for you.

Online eye appointments also reduce the chances for a patient not to show up and waste the time of doctors and other patients.

Flexible Appointment Hours

If you find yourself stuck at work but cannot find a time to visit an eye doctor during office hours, an online appointment may be for you. Nothing is better than a doctor that can accommodate your schedule!

Depending on which doctor you see or online service your use, their telehealth hours may be extended or even 24/7. This gives you the freedom to go through your day and not worry about taking time off from work or school. 

Online Treatment Can Save You Money

The cost of virtual appointments can be covered by your insurance provider or be the out-of-pocket price you may pay when visiting an in-person office. What some people do not realize is they save money on gas and travel expenses. 

Using gas to go to a physical doctor's office and making extra trips to the pharmacy or supermarket also add up. Telehealth allows you to save the gas you would spend traveling to the doctor's office and use it for any additional treatment costs you may have.

Online Appointments are Quicker

One of the most frustrating things about having to make an in-person doctor appointment is that it can take up most of your day, no matter what time the appointment is.

If you have an appointment scheduled during work, it is sometimes easier to just take off for the whole day. However, this is neither convenient nor productive. When you receive treatment from an online medical provider, you can be done in a shorter amount of time, allowing you to go about your day.

You Can Have an Appointment During Vacation

You may be on a business trip or during any situation where you find yourself not at home. Telehealth is convenient and a benefit to all individuals, even those away from home.

Vacations can be scary when you become sick and do not know where to find a doctor or treatment. With telehealth, your preferred doctor can be on your screen in minutes. You no longer need to worry about trying to find someone in an unfamiliar place.

More Patients Are Receiving Help

When you have traveling expenses, fear of getting sick, and limited amounts of time, people are less likely to reach out for help. In addition, it can be an inconvenience to go to a physical location, and people are often unable to have those inconveniences in their lives.

Online treatment is the perfect solution to this problem. It allows individuals to feel as if their problem is worth being checked out. They are not disrupting themselves or anyone else by going out of their way to an office.

Questions About Online Eye Infection Treatment

You have just learned of all the benefits of having an online medical provider to help treat your eye infection. Undoubtedly you may still have questions about the telehealth process and what will happen. Read below to find out the answers.

Do I Need Anything Special for Video Chats?

You will need a working camera and a device supporting the video chat platform you will be using. To find out what platform you will have, you can ask your doctor or potentially look it up on their website. 

During the pandemic, patients were allowed to use facetime, google Duo but this may change with time due to HIPPA concerns. 

How Do I Pay for Online Treatment?

If you have been to this eye doctor before, you are in luck. They should already have your insurance provider on file and will usually file the virtual visit like they would file an in-person visit. Ask them if you will need to pay a copay for the virtual visit.

If this is a new doctor or APRN and planning on using insurance to cover most or all of the telehealth expenses, the company will show you how to upload your cards. They will also discuss where you will be able to pay for copays or cash visit payments. Payments can be through a patient payment portal on their website, directly calling with your information or online payments.

If you do not plan on using insurance, ask about a sliding scale option. Unfortunately, this is not always available at your eye doctor, but it is worth a shot. In addition, some telehealth companies such as VirtualWalkinCenter.com offer a cash rate if you do not have insurance.

What If Technology Dislikes Me?

Technology is becoming more and more popular as the years go on. As a result, people are learning how to do new things every day. However, that does not mean that it cannot be difficult sometimes.

You may find yourself having trouble trying to search for something on the internet, much less having to video chat with a doctor. If this is you, you are in luck. Most of the time, online medical provider services are very clear in their directions and easy to figure out.

If you have any questions, do not hesitate to call the help number on the telehealth services' website.

What Happens if I Lose Connection?

The good news is that if you lose connection while in the middle of your video chat or phone call, you are not the first or the last person that this has happened to! There is usually a technology team ready to assist you if anything were to happen during your appointment.

Most offices, once the visit has started, will call you back to restart the visit. 

Are You Sure my Information Will be Secure?

Any information that you share will be secure during the online appointment. Online services have to maintain the same confidentiality that in-person doctors do. Because of this, they should be using HIPAA-compliant software.

If you have concerns about the safety of your personal information, you are not alone. You should do some research and find out which software your online doctor will be using. There is no shame in practicing internet safety!

When Should I Visit in Person Instead of Online?

When you are making your appointment, you will often be asked various questions that have to do with your potential symptoms. Often if you answer yes to one or more concerning symptoms, you will be directed to an in-person visit.

Although each online eye doctor treats things differently while virtual, there is usually a common denominator of problems that can be consulted over the phone or video chat. Here are some examples of eye issues that are usually handled on an online visit.

Like most things, if you ever have any questions about whether to visit in person or not, it is best to ask your doctor. Of course, you will not be the first person to have these concerns, and they will be more than happy to assist you in any way they can!

Will the Doctor Prescribe Medicine to Me?

Any medicine you may need will be prescribed to you by the eye doctor and picked up at your usual or local pharmacy. Just like the question above, the costs will be filed through your insurance or the patient portal.

You are not always prescribed medicine. Instead, it is based upon the doctor's knowledge and what they feel is the best treatment for your eye infection. Treatment can range from a warm washcloth on your eye to over-the-counter eye drops.

How Much Time Do Online Visits Take?

You will usually be talking to an online doctor for no more than an average of 10 to 15 minutes. If you have any questions about your eyes or if the doctor dives deeper into your symptoms, the appointment may last longer. No visit is exactly alike.

It is important to allow the average amount of time for your visit. Be sure that you are in a quiet area where you can easily be heard and where you can hear any instructions the online doctor may have for you. Remember to follow through with any instructions they may give you!

How to Find Online Doctors for Eye Infection Treatment

You may be interested in online doctor services for eye infection treatment but do not have a preferred doctor in mind to do the telehealth visit with. No need to worry, many people have been in your situation before. Here are a few resources you can use to find an online doctor.

Use A Search Engine

One of the most popular ways to find an online doctor, or to find anything for that matter, is by using a popular search engine. If you look up "online eye doctors in my area" there are bound to be multiple options available.

Ask Your Insurance Provider

Another excellent way to find telehealth that supports eye infection visits is by asking your insurance provider. Most of the time, they will refer you to services covered by your insurance plan. However, even if they are not, they will be able to help you find the most affordable one out there.

Call Your Local Or Nearest Optometrist

You may have never had any sort of eye problems and had no reason to find an optometrist before now. However, now that you are dealing with an annoying eye infection, you will want to begin searching for an eye doctor so you can quickly find treatment.

You may not even need to have an in-person visit if you call an eye doctor's office and explain that you feel as if you have an eye infection. Ask them about their telehealth options and where to find those options if they do not offer any. Since they are professionals, they will know what is best. 

Starting with a specialist is not usually the best starting point. Most specialists require an in-office visit to establish care first. Instead, you should start with a general practice medical professional. 

Ask Friends and Family 

Many of the people you know may have already used telehealth services. Maybe they can recommend a good service. For example, some local providers can see you for eye infections—no need to use a national telehealth company. 

Common Eye Infections 

Eye infections can be the result of a variety of things. Even after receiving treatment from your online doctor, it is still valuable to know what may have caused the infection and how to avoid them before it happens again.

Check out a few of the most common eye infections and what causes them.


Endophthalmitis is a common eye infection that makes your eye become extremely swollen on the inside. It is usually painful and can cause symptoms such as pus and a limited amount of vision.

This typically happens by an eye being punctured or scratched. It can also be the result of various eye surgeries, although it is usually uncommon.

Ocular Herpes

Ocular Herpes is not due to a romantic encounter gone wrong. Instead, Ocular Herpes takes place when HSV-1 is transmitted to your eye. The symptoms usually involve pain in the eyes and swelling.


Whenever you have an infection spread to your cornea, you have what is called keratitis. Like many infections, this happens because your eye is hurt there is some bacterial or fungal infection. 

If you are experiencing keratitis, you may have some of the following symptoms: an excess amount of tears, irritation, and puffiness. 


Do you recognize this eye infection? If not, you are not the only one. Most people know hordeolum by the name of "styes." It looks similar to a pimple and will be found around your eyelashes. A stye is usually painful and itchy. 

Styes happen because bacteria and other items get stuck in a gland. This can happen most of the time when you leave on eye makeup for too long or you are constantly touching your eyes. 

Pink Eye

Pink eye also goes by the name "conjunctivitis." It can happen to any person of any age and will cause eyes to become red, swollen, and irritated.

It can be caused by a few different reasons, such as bacteria or seasonal allergies. Something important to note about pink eye is that it is easily spread between two or more people and can be contagious for a while. Treatment is key to healing pink eye.


The eye infection blepharitis sounds similar to many other eye infections. It results in your eyes being swollen, red, and watery. 

You can blame blepharitis on infected glands near the eyelashes. This may be due to excess bacteria around and in your eyes.

Almost any eye infection will be painful or uncomfortable and will all share some of the same symptoms. This is why online eye doctors are so important because they allow individuals to have a greater opportunity for convenient and affordable treatment.


Unlike the uvula found in the back of a person's throat, the uvea is the part of the eye that promotes blood flow to the retina. When the uvea is impacted by bacteria and becomes swollen, you have what is called uveitis. 

Uveitis takes place for various reasons, some of which are infection and harm to the eye. The symptoms will include a red eye, pain when there are bright lights, and having unclear vision.

Do Eye Infections Need To Be Treated By A Doctor?

The majority of eye infections would greatly benefit by getting treatment from a medical professional. However, not every eye infection is a life-threatening emergency that needs to be dealt with immediately. 

The eye is a very delicate organ of the human body and needs to be treated as such. Unfortunately, most people do not know how to prevent eye infections or how to treat them, even if the treatment is simple. Going to an eye doctor is a great way to learn proper treatment.

As mentioned before, everyone does not have time to attend an in-person eye appointment and would instead not get treatment other than miss days of work or school.

 Having an online appointment gives you the ability to attend everything you want while receiving the best treatment! 

Is This an Eye Infection or Allergies?

Both eye infections and allergies can look similar. They may each come with redness and eyes that will not stop watering. It can be challenging to distinguish between the two, so here is what I found.

Eye infections are caused by the bacteria or fungus that enters a part of or the whole eye. Allergies exist due to anything your body decides it is allergic to, such as pollen or your fluffy dog. 

There are a few physical differences you will find when comparing allergies to eye infections. Allergies usually do not come with pain, the feeling that something is trapped in your eye, or pain with bright lights.  

Eye infections also share symptoms such as itchiness, a burning sensation, and watery eyes with allergies. If you are experiencing any of these symptoms, you must get them checked out by a doctor so that a disguised infection will not progress and worsen.


The process of visiting an online doctor to get treatment for eye infections is easier than most people think. After finding which online doctor is best for you and suits your personal needs, you can make an appointment and begin your treatment process. 











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